Senior Analyst, Client Technology Solutions in Winnipeg, Manitoba, CA at The North West Company

Date Posted: 11/21/2017

Job Snapshot

Job Description

In your role as Senior Analyst, Client Technology Solutions, at The North West Company (NWC), you will be responsible for the PC Client Technology’s Technical environment including analysis, and development of requirements. You will make technology recommendations from concept to implementation of computer-based desktop infrastructure including hardware and software, as well as diagnostic support and solution delivery of these systems.

Joining NWC gives you the opportunity for growth and development throughout the company, a competitive salary and benefits package, and to be part of a dynamic and diverse culture.

NWC is a leading retailer to under-served rural communities and urban neighbourhood markets in the following regions: Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs. Check out for more information.


Your Role:

  • Provide 2nd level support of PC based infrastructure and assist in the identification and resolution of problems or maintenance related issues;
  • Provide Add/Move/Change request support relating to desktop infrastructure for all corporate clients on a rotating basis;
  • Work closely with technical and non-technical employees to document and represent client technology requirements;
  • Review existing technology and processes, and recommends changes when required or requested by clients;
  • Research and investigate alternative solutions for improvements to technology and affected processes;
  • Perform infrastructure testing and verify test results and assists in client acceptance testing;
  • Assist in the implementation of technology changes as needed;
  • Provide rotating 24x7 on call support for business critical operations;
  • Perform feasibility studies, and assist in cost benefit analysis and planning for projects;
  • Manage and implement desktop technology infrastructure projects;
  • Mentor other employees on IT processes and technology knowledge;
  • Ability to work independently, and as part of a team.

Job Requirements

Desired Skills & Experience:

  • Minimum 3 years progressive experience in trouble-shooting PC technology solutions, preferably in a retail/wholesale environment;
  • Degree or diploma in a computer related program or equivalent experience, including Windows based certifications;
  • Strong technical knowledge of PC software and administration, including Windows 7, 10, Office 2010, and Office 2016 in a remote networked environment;
  • Previous exposure to all phases and roles in the project life cycle, including experience as a project member;
  • Experience using formal methodologies along with total cost of ownership principals as it relates to PC based desktop technologies;
  • Previous experience in a lead/supervisory role is a definite asset;
  • Demonstrated experience with Windows based infrastructure, and Microsoft System Center Configuration Manager;
  • Must possess strong customer service and analytical skills;
  • Proven organizational, planning and prioritizing skills, coupled with the ability to manage multiple priorities, and;
  • Great interpersonal skills with a demonstrated ability to communicate across all levels within the organization.


Location: Gibraltar House, 77 Main Street, Winnipeg, MB

Reports to: Manager, Client Technology Solutions


A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however only those selected for an interview will be contacted.

Apply Now!